Call4 is the integrated environment which provides the Municipalities contact with the citizens.
Call4 is composed of 4 main parts.
1- Municipality Professionals software named eMuniServices which processes claims, comments and complaints and integrates it to the enterprise CRM. The eMuniServices is the main point that is in contact with the citizens. The system may get the inquiries through phone, SMS, Fax, mail or web form. The operators gather the least required information and put into the CRM.
2- eMuniCRM is the main software which accomplishes the required CRM activities including the open issues, closed issues, assigned issues, and issue management framework including delegation, automatic solution match etc.
3- eMuniDigiLine provides all the necessary infrastructure including Call Management, Webform Management, eMail Management, SMS gateways and other required integrations to the environment.
4- eMuniReporting is the last service by which the reporting of the entire system including the performance measurement of all the CRM activities are reported. The reporting system may be integrated to several mobile systems including BlackBerry's, PDA's, etc.
Call4 gives the Municipalities the best infrastructure to measure their service quality.
Call4 can be shipped with several other modules which are
- Telephone Survey System
- Web Survey System
- Automatic Proactive Vocal Status Delivery
- Bulk Mail Services
Please feel free to contact to us.